Emotional intelligence is defined as the ability to understand and manage the emotions, the own ones and those of others. If we apply this in the business field, we can lead a company to success. The emotional qualities directly influence the capacity of managers and employees and this affects productivity. Do you know the best techniques for working on emotional intelligence? We tell you!
What is emotional intelligence and what its dimensions are
Emotional intelligence is defined as the ability to understand and manage the emotions, the own ones and those of others. If we apply this in the business field, we can lead a company to success. The emotional qualities directly influence the capacity of managers and employees and this affects productivity. Do you know the best techniques for working on emotional intelligence? We tell you!
What is emotional intelligence and what its dimensions are
Recently we told you about emotional intelligence in managers, the importance of the business world and how managing emotions correctly can take a company to the top. Today we will talk about some of the necessary tools for you to put it into practice in your hardware company.
We know that emotional intelligence is the ability to control and understand emotions. And not only that, but you also must have 5 specific qualities or skills:
- Self-knowledge.
- Personal motivation.
- Self-control.
- Empathy.
- Social skills.
So, we get this question, can emotional intelligence really be improved? Of course, it does!
How to work on emotional intelligence
Emotional intelligence can and must be worked. Only then can we get to have the 5 dimensions we talked about before. Here we share with you a series of simple and effective tools that we recommend you use in your company:
Learn what emotion is behind each action
In today’s competitive world there is hardly room for emotion. But the truth is that we cannot, and should not, eliminate emotions, either in the personal sphere or within the company. The key is to try to figure out what emotion is hiding behind an action. Once we know if it is sadness, anger or frustration because, for example, we have received a complaint from a customer, we will be able to understand and manage it.
Take a deep breath and count to 10 before acting
The first problem we encounter when it comes to giving rise to the emotion behind each action is impulsive behavior. Therefore, to be able to work on emotional intelligence, you must stop for a moment, count to 10 and then act calmly. In the face of a dispute, you must think before you act. If emotions get out of control it could interfere with the company’s smooth running.
Changing the perception of the situation
The same situation can be perceived from different points of view. For example, a failure in the company’s logistics can be seen as chaos or as an opportunity to understand weaknesses and put in place concrete actions to improve. Uncertainty and concern will give way to effective solutions.
Occupation can shift the worry
If you face a problem with the right attitude it decreases instantly. Working on emotional intelligence means avoiding emotional blockage when something isn’t right. Instead, we will give way to occupation and conflict resolution. This is a cognitive competence that by working on it can be improved over time.
Analyze the why of others
Emotional intelligence also means knowing and understanding the emotions of others. Another great way to develop it is to try to know why others have acted in a certain way, thinking about the reaction behind it. Looking for that “why of the reactions” we will be able to understand the rest of the team.
Knowing how to work emotional intelligence will become an essential value for companies. A company’s success is based on how employees recognize their emotions and those of their customers.
Having the best partners in Strategic Sourcing is also the best way to drive your hardware company towards achieving your goals. Contact us and we’ll tell you how we can help you increase profitability and reduce costs for your business.
